Managing Fanpage messages effectively is not an easy task for pages with a large number of customers and receiving a huge number of messages every day. If you check each message and respond manually, this will definitely bring many errors and be very time consuming. Therefore, you need to know how to take advantage of Facebook's message management support features to do this job effectively. Install and manage Fanpage messages First, you need to log in to Fanpage to proceed with the installation. Then click "Mailbox" in the left column of the screen, you will see the message management interface appear including: All messages: aggregated from Facebook and Instagram if you link between these two social networks.
List of customers texting Fanpage The Fanpage message management interface appears after you select Mailbox The Fanpage message management interface appears after you select "Mailbox" In addition, you can click on the message section of any customer, you will see the Fanpage chat section with the customer and a series of features introduced in the right column of the screen such as: Go to the “Done” folder Delete chat Move the chat to the spam folder Mark messages as unread Mark for Ghana Telemarketing Data follow-up These features help you easily categorize messages without missing any messages. Show greetings Displaying a greeting is an important part because it makes the first impression on customers. Please use the Show greetings feature to send greetings to customers. The content of the greeting is written by you to fit your store culture.
Displays response time There is not always someone on Fanpage to answer customers. Therefore, to avoid the situation of letting customers wait without knowing when Fanpage will respond, you should choose the function to display response time. Customers know exactly when they will receive a response via text message Customers know exactly when they will receive a response via text message Using this feature helps Fanpage respond when customers send messages. The content of the message and response time for customers is set by you depending on the availability of your page. Normally, Fanpages will record message content informing customers that they will respond within 1-2 hours so that customers know the exact time without the discomfort of waiting.